Shipping policy
1. Shipping Policy Overview
This Shipping Policy explains how VOOZR processes, ships, and delivers orders placed through our website. By placing an order, you acknowledge and agree to the terms outlined below.
Shipping availability, delivery times, shipping costs, and applicable taxes may vary depending on the destination, product availability, and shipping method.
2. Order Processing Time
Under normal operating conditions, orders are generally processed within 1–3 business days after payment confirmation.
During public holidays in China, including Labor Day (May 1), the National Day holiday (October 1–7), and Chinese New Year, order processing may take approximately 3–7 business days. Actual processing times may vary depending on holiday schedules, warehouse operations, and the volume of orders accumulated before or after the holiday period.
Order processing time is separate from shipping transit time. Orders may also require additional processing due to inventory checks, payment verification, address confirmation, or other operational circumstances.
3. Shipping Destinations
We ship to selected countries and regions where our products can be transported through available logistics channels. Shipping availability depends on the destination, product type, carrier restrictions, and applicable import regulations.
Some destinations or products may be unavailable for shipment. If we cannot arrange shipment for your order, we will contact you to discuss the available options, which may include cancellation and a refund.
Please contact us before placing an order if you are unsure whether we can ship to your country or region.
4. Shipping Methods and Transit Times
Available shipping methods depend on the destination, product, inventory location, and logistics services available for the order.
As a general reference, shipping transit time is approximately 10–15 business days after dispatch. This is an estimate, not a guaranteed delivery timeframe. Actual transit times may be shorter or longer depending on the destination, carrier operations, customs clearance, weather, holidays, and other circumstances beyond our control.
Some shipping routes or destinations may have different estimated transit times. Any delivery estimate provided for a specific order should be considered subject to these limitations.
5. Shipping Origin and Fulfillment
Orders may be dispatched from China or a warehouse in the United States, depending on product availability, inventory location, and fulfillment arrangements.
The shipping origin is determined by our fulfillment arrangements and may vary between orders. Shipment from a particular warehouse is not guaranteed unless expressly confirmed by our support team.
6. Shipping Fees
Shipping fees, if applicable, will be displayed at checkout or communicated to you before the order is finalized. The amount may vary according to the destination, shipping method, order contents, and available logistics options.
Any shipping fee displayed at checkout applies to the shipping service specified for that order. Additional charges imposed by customs authorities, carriers, or other third parties may not be included unless expressly stated.
7. Tax-Inclusive Shipping and Import Charges
Tax-inclusive shipping or delivery-duty-paid services may be available for certain destinations and shipping routes only. These services are not available for every country, product, or order.
Please contact VOOZR customer support before placing your order to confirm whether a tax-inclusive shipping option is available for your destination and the applicable logistics route.
Unless a tax-inclusive or duty-paid arrangement has been expressly confirmed for your order, import duties, taxes, customs fees, and other charges assessed by the destination country may be payable by the recipient, where applicable under local law.
VOOZR cannot guarantee that customs authorities will release every shipment or that no additional charges will be imposed.
8. Customs Clearance and Import Restrictions
International shipments may be subject to customs inspection, import documentation requirements, restrictions, duties, taxes, or other procedures imposed by the destination country.
Customers are responsible for checking whether the products they intend to purchase may legally be imported into their destination country or region.
Customs clearance times are outside our direct control. We are unable to guarantee clearance or delivery by a specific date. If a shipment is delayed, detained, refused, or confiscated by customs, please contact our support team so we can review the available options based on the circumstances and applicable policies.
9. Tracking Information
When tracking information becomes available, it will be provided through the order notification or another communication channel.
Tracking updates may not appear immediately after dispatch. It can take several business days for a carrier to register the shipment or update its tracking system.
International shipments may be transferred between multiple carriers. The tracking number or local delivery carrier may change during transit, and updates may temporarily pause during handovers or customs processing.
If your tracking information has not updated for an extended period, please contact us with your order number so we can help review the shipment status.
10. Split Shipments
An order containing multiple products may be shipped in separate packages due to inventory availability, warehouse location, or fulfillment arrangements.
If an order is dispatched in multiple packages, each package may have its own tracking number and delivery date. Please check all tracking information provided before reporting an item as missing.
11. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, apartment or unit number where applicable, city, state or province, postal code, and contact information.
If you notice an error in your shipping address, contact us as soon as possible. Address changes may not be possible once an order has entered processing or been handed over to the carrier.
VOOZR is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer. Any additional costs resulting from an address correction, return, or reshipment may be the customer's responsibility, subject to applicable law and the circumstances of the case.
12. Delivery Attempts and Unclaimed Packages
Customers should monitor tracking updates and follow any delivery instructions provided by the carrier. Additional delivery attempts, collection arrangements, or pickup requirements are determined by the carrier.
If a package is returned to us because it was unclaimed, refused, or undeliverable due to incorrect address information or other circumstances attributable to the recipient, we will review the case and contact the customer regarding available options.
Any refund, reshipment, or additional shipping charge will be handled according to the circumstances and our applicable policies.
13. Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please:
- Check your mailbox, porch, entrance, parcel locker, and other usual delivery locations.
- Ask household members, neighbors, or building management whether they accepted the package.
- Contact the local carrier to request delivery details or proof of delivery, where available.
- Contact VOOZR with your order number and tracking information if the package remains missing.
We will review the available tracking information and work with the relevant carrier where appropriate. A delivery scan alone may not establish the exact circumstances of a missing package, so each case will be assessed individually.
14. Delayed, Lost, or Damaged Shipments
Shipping delays may occur due to customs inspections, carrier backlogs, severe weather, public holidays, transportation disruptions, incorrect address information, or other circumstances beyond our reasonable control.
If your package appears delayed or lost, contact us with your order number and tracking information. We will review the available records and, where appropriate, contact the carrier to investigate.
If a package arrives visibly damaged, please retain the packaging and take clear photos of the package and its contents. Contact us as soon as reasonably possible so we can assess the issue and advise on the next steps.
Any replacement, refund, or other resolution will depend on the investigation results, the circumstances of the shipment, and applicable law.
15. Order Cancellation and Changes
If you need to cancel or change an order, contact us as soon as possible and include your order number.
We will make reasonable efforts to accommodate your request before the order is dispatched. However, cancellation or modification cannot be guaranteed once processing is underway or the shipment has been handed over to the carrier.
If an order has already been dispatched, please refer to our Return and Refund Policy for applicable options.
16. Returns and Refunds
Shipping-related questions do not replace the requirements of our Return and Refund Policy. Returns, refunds, and exchanges are subject to the terms of that policy and applicable consumer protection laws.
Please contact VOOZR customer support for return instructions and authorization before sending any product back. Unauthorized returns may cause processing delays.
17. Force Majeure and Events Beyond Our Control
VOOZR is not responsible for delays or failures in shipping caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, public health emergencies, government actions, customs restrictions, labor disruptions, transportation interruptions, or major carrier service disruptions.
When such circumstances occur, we will make reasonable efforts to provide updates and assist customers where possible.
18. Policy Updates
VOOZR may update this Shipping Policy from time to time to reflect changes in our operations, logistics services, or applicable requirements. The updated version will be published on this page with a revised effective or update date.
Please review this page periodically for the latest information.
19. Contact Us
If you have questions about shipping availability, processing times, tracking, customs arrangements, or the status of your order, please contact our customer support team.
Email: voozr@voozr.com
WhatsApp: +86 18124616751
Please include your order number when contacting us so we can assist you more efficiently.